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Job Description

  • Analyze customer problems, resolve and close customer complaints as per assignment from team leader.
  • Prepare software and hardware design documents for review by project team leader/Senior engineer.
  • Generate project documentation.
  • Implement the DCS and other hardware and software applications.
  • Undertake the testing of software and hardware including all internal, workshop, factory acceptance and site acceptance testing.
  • Prepare and submit weekly reports to the project team leader.
  • Provide feedback to the Services & Engineering Manager on the performance of the Technicians, as input into their performance evaluations.
  • Report the status of the customer service provided to the project team leader.
  • Provide customer support during warranty periods.
  • Assign technicians to undertake the hardware installation activities and follows-up on their work.

Preferred Candidate

Degree
Bachelor's degree / higher diploma
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