Bayt.com
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Technical Support Specialist-

26 days ago 2025/01/14
Full Time Employee
500 Employees or more · IT Services

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Job Description

Description

We are seeking a Technical Support Specialist to join our dedicated team. You will be responsible for providing technical support to users, troubleshooting technical issues, and ensuring a seamless customer experience

Responsibilities:

  • Provide technical support to users via phone, email, and chat.
  • Diagnose and resolve software and hardware-related issues.
  • Update and document issues and solutions in the database.
  • Collaborate with technical teams to improve support systems.
  • Provide training and assistance to users on system and application usage.
  • Prepare regular reports on performance and customer satisfaction.


Skills

Requirements

Minimum of 2 years of experience in technical support or customer service.

Strong communication skills and the ability to work under pressure.

Good knowledge of operating systems, networks, and applications.

Strong analytical and problem-solving skills.

Skills:

  • Technical Proficiency: Knowledge of operating systems and hardware.
  • Troubleshooting: Ability to diagnose and resolve issues.
  • Communication Skills: Clear verbal and written communication.
  • Customer Service Orientation: Commitment to user satisfaction.
  • Problem-Solving: Strong analytical skills for issue resolution.
  • Documentation: Ability to document solutions effectively.
  • Time Management: Skill in prioritizing tasks.
  • Team Collaboration: Effective teamwork with technical teams.
  • Adaptability: Flexibility to changing technologies.


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تأسست شركة العرض المتقن في عام 2004 وهي رائدة في سوق خدمات تقنية المعلومات وحلول التكنولوجيا بالمملكة العربية السعودية. نحن نقدم مجموعة شاملة من خدمات تقنية المعلومات يتيح لنا نموذج أعمالنا المتكامل الفريد تقديم نهج شامل لتحول العملاء الرقمي. نحن نتعاون مع العملاء على مدار رحلتهم الرقمية ، بدءًا من التطوير الأولي إلى إدارة البنية التحتية الخلفية. من خلال إعطاء الأولوية لخدمة العملاء الاستثنائية وتخصيص الحلول لتلبية احتياجات الأعمال المحددة.

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