Workplace Experience Manager
at BLACKLANE Riyadh We're a leading organization in the Middle East, committed to creating a world-class workplace that supports the well-being and success of our employees. We're seeking an experienced and innovative Workplace Experience Manager to join our team.
JOB OVERVIEW:
As our new Workplace Experience Manager, you will play a critical role in shaping our work environment to enhance employee satisfaction, productivity, and overall experience. You will be responsible for managing daily operations, long-term strategy, and collaboration with internal stakeholders and external vendors to ensure our workplace is functional, welcoming, and efficient.
YOUR CHALLENGE:
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Workplace Management:
Manage the day-to-day operations of all company workspaces in KSA (e.g., HQ, satellite offices). Oversee office layouts, space utilization, and equipment maintenance. Ensure compliance with health and safety regulations and emergency response plans.
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Employee Experience:
Design and implement programs to enhance employee well-being and engagement (e.g., events, amenities, services). Gather feedback from employees on workplace satisfaction and make data-driven adjustments. Act as a point of contact for employee concerns about the workplace.
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Health & Safety Compliance:
Ensure compliance with local regulations regarding occupational health and safety in KSA. Conduct regular health and safety audits and implement improvements.
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Workplace Strategy:
Collaborate with leadership to align workplace experience initiatives with overall business goals. Analyze workplace usage data to forecast future space requirements.
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Cross-functional Collaboration:
Partner with various departments (P&C, TA, IT, Facilities) to support onboarding, internal events, and employee engagement programs. Liaise with external vendors for maintenance, catering, cleaning, and security services.
ABOUT YOU:
Bachelor's degree in Business Administration, Facilities Management, Human Resources, or a related field. Experience in workplace management, facilities management, or employee engagement roles (minimum 3-5 years). Project management certification (e.g., PMP, PRINCE2) preferred. Strong organizational and multitasking abilities, with excellent communication and interpersonal skills Proficiency in office management tools and software (e.g., Confluence, Excel, Slack or other communicating). Budget management and cost control experience. Knowledge of local health and safety regulations.
MORE THAN A JOB:
We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand. Whether it’s for business or pleasure, Blacklane and its 300 employees and tens of thousands of chauffeur partners have the right premium transportation service for you. By changing how people move, we opened up new opportunities for our chauffeur providers and set industry standards for climate protection in the travel industry.
Working at Blacklane: We prioritize fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees. Our offices in Berlin and Dubai serve as a central hub where employees come together to collaborate, build relationships, and participate in cultural events that reinforce our shared values. For our employees outside these geographies we promote having a hub life where our employees come together in their specific locations as we believe this plays a crucial role in supporting employee well-being, facilitating career development opportunities such as shadowing and mentorship programs, and nurturing a sense of belonging within our team. We are committed to creating a workplace where every individual feels valued, supported, and empowered to contribute their best work. Through our dedication to cultivating a strong company culture, we aim to drive engagement, productivity, and success across the organization and also offer the following:
Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.
Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us!
Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.
Sustainability:We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane plans to deliver 35% of global rides in EVs by year-end 2024, and 50% by the end of year 2025.
Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion.
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