Job Description
Positions Available:
BSS Applications Lead
Experience: Minimum 7 years and above
- Oversee end-to-end technical transition of key BSS systems: Billing, Charging, Mediation, VOMS, Provisioning, CMS, RAFMS, ETopup.
- Develop and manage transition plans (timelines, resource allocation, risk assessments).
- Provide advanced technical support, ensuring system performance, reliability, and optimization.
- Lead and guide a team of engineers during transition and steady-state operations.
- Collaborate with business stakeholders and vendors to align technical solutions with business goals.
- Manage incident resolution, root cause analysis, and ensure quick issue resolution.
- Create detailed documentation, provide post-transition training, and ensure knowledge transfer.
- Monitor system performance, scalability, and implement improvements.
- Experience & Skills:
- Hands-on experience with BSS applications: Billing (Ericsson BSCS, Huawei CBS), Charging (Ericsson CS, Optiva), Mediation (Nokia, Ericsson), Provisioning (Nokia, Ericsson), RAFMS (Mobillium), CMS (Flytxt, Comviva).
- Proven experience managing system transitions and migrations in telecom environments.
- Expertise in BSS architecture, design, and integration.
- Familiarity with telecom technologies (3G, 4G, 5G) and database (Oracle, MySQL).
- Experience in Revenue Assurance and Fraud Management Systems (RAFMS).
ESS Applications Lead
Experience: Minimum 7 years and above
- Manage end-to-end technical transition of ESS applications: Inhouse Portals, Digital Channels, Mobile Apps, COTS solutions, Payment Gateways, IP Contact Center.
- Understand functional/non-functional architecture, integrations, and infrastructure (web servers, app servers, databases).
- Develop and manage transition plans, including timelines, resources, risk assessments, and contingency strategies.
- Provide advanced technical support for ESS platforms, troubleshooting and optimizing system performance.
- Lead a team through transitions, ensuring smooth integration and operational stability.
- Collaborate with stakeholders, vendors, and teams to align technical solutions with business objectives.
- Resolve incidents, perform root-cause analysis, and implement improvements to prevent future issues.
- Monitor system performance, scalability, and implement optimization strategies.
- Create and maintain documentation, and provide training to operations teams post-transition.
- Identify risks, develop mitigation strategies, and enhance system efficiency post-transition.
- Experience & Skills:
- Proven experience in transitioning ESS applications (e.g., SharePoint, DMS, RLMS, QMS, WFM, Mobile Apps, COTS).
- Experience with IPCC systems (Cisco, Genesys) and Payment Gateways.
- Hands-on experience in ESS operations, development, and support.
- Knowledge of telecommunications technologies (3G, 4G, 5G), databases (Oracle, MySQL), and backend technologies (Java, .NET).
- Familiarity with front-end technologies (React, Flutter) and programming languages (PHP, Laravel).
VAS Applications Expert
Experience: Minimum 7 years and above
- Manage the end-to-end technical transition of VAS applications (SMSC, MMSC, AIR, OTA, VAS Consolidation Platform, SDP, USSD Gateway).
- Understand and document architecture, integrations, and infrastructure (web/app servers, databases, front-end and back-end technologies).
- Develop detailed transition plans with timelines, resource allocation, risk assessments, and contingency strategies.
- Provide advanced technical support, troubleshoot issues, and ensure optimal VAS platform performance.
- Lead technical teams during transition phases, ensuring smooth integration while maintaining operational stability.
- Collaborate with business stakeholders and vendors to align technical solutions with business objectives.
- Manage incident resolution, perform root-cause analysis, and implement solutions to prevent future issues.
- Monitor system performance, reliability, scalability, and optimize as needed.
- Create and maintain documentation; provide training to operations teams post-transition.
- Identify risks and develop mitigation strategies to ensure smooth system operations post-transition.
- Proven experience in transitioning and supporting large-scale VAS applications (e.g., SMSC, MMSC, USSD, OTA).
- Experience with VAS platforms like Opencode, Huawei, Nokia, Telenity, and USSD gateways (Globitel, Wavenet).
- Hands-on experience with telecom technologies (3G, 4G, 5G), databases (Oracle, MySQL), middleware, and server technologies (Java, .NET).
CRM Applications Lead
Experience: Minimum 7 years and above
- Lead end-to-end technical transition of CRM, Loyalty Platform, Order Management, and Inventory Gateway systems.
- Document CRM architecture (e.g., CRM 360View, Sales, Order Management, Campaign, SR management, CTI).
- Develop transition plans, manage resources, timelines, risk assessments, and contingency plans.
- Provide technical support, troubleshoot, and optimize system performance.
- Lead teams during transitions, ensuring smooth integration and operational stability.
- Collaborate with business stakeholders, vendors, and teams to align technical deliverables with business objectives.
- Monitor system performance and scalability, implementing optimization strategies.
- Create documentation and training for post-transition operations.
- Perform root-cause analysis, resolve incidents, and implement long-term solutions.
- Review CRM data sources for comprehensive customer data capture.
- Proven experience in managing CRM applications (e.g., .Net-based in-house, Tecnotree, Siebel, Salesforce, Huawei).
- Hands-on experience with telecommunications technologies (3G, 4G, 5G), databases (Oracle, MySQL), middleware, and server/back-end technologies (Java, .Net).
- Leadership skills for managing large-scale technical transitions and projects.
Oracle ERP Tecno Functional Consultant
- Minimum 7 years and above
- Lead technical transition of Oracle ERP modules (HRMS, SCM, Financials).
- Provide support for ERP systems and integrations.
- Develop transition plans and manage system optimization.
- Troubleshoot, perform root-cause analysis, and resolve issues.
- Enhance ERP system performance and ensure documentation and training.
- Experience with Oracle ERP (HRMS, SCM, Financials).
- Hands-on ERP operations and system support.
- Knowledge of databases (Oracle, MySQL), middleware, and server technologies.
Data ware House, BI and Big Data Expert
- Minimum 7 years and above.
- Lead transition and support for DWH, BI, and Big Data platforms (e.g., Teradata, Hadoop, Cloudera).
- Optimize ETL processes (e.g., Informatica, Nifi) and BI tools (e.g., Power BI, Tableau).
- Evaluate data architecture and recommend improvements (e.g., Apache Spark).
- Ensure seamless integration of real-time data sources (IoT, sensors).
- Develop transition plans, risk assessments, and collaborate with stakeholders.
- Expertise in DWH, ETL tools, and BI platforms.
- Knowledge of Big Data technologies (Hadoop, Kafka, Spark).
- Proficient in SQL, Linux/Unix scripting (Bash, Python).
- Leadership in managing transitions and technical teams.
Skills
Middleware Expert:
Experience: Minimum 7 years and above
- Oversee technical transition of Middleware solutions (API Gateway, Microservices, SOA, BPM).
- Ensure smooth integrations and validate APIs/middleware during transitions.
- Develop transition plans, manage resources, and lead incident resolution.
- Collaborate with stakeholders and vendors for seamless integration.
- Provide system optimization and training post-transition.
- Expertise in Middleware (TIBCO, Oracle OSB, IBM ESB, WSO2, Apigee).
- Strong knowledge in networking, IP protocols, and web technologies (SOAP, REST).
- Familiar with databases (Oracle, MySQL) and server technologies (Java, .Net).
E2E Solution Architect:
Experience: Minimum 10 years and above
- Assess and evaluate existing systems and architectures.
- Develop transition strategies, manage risks, and ensure clear stakeholder communication.
- Oversee service performance, security, and change management during transition.
- Collaborate with DevOps, development teams, and QA to align goals.
- Post-transition: monitor, optimize, and drive continuous improvement.
- & Technologies:
- DevOps & Automation: CI/CD (Jenkins, GitLab), Docker, Kubernetes, Prometheus, Grafana.
- Telecom Systems: ESS Apps (SharePoint, QMS), CRM (Siebel, Salesforce), Billing (Ericsson, Huawei).
- Languages & Platforms: Java, .Net, PHP, IPCC (Cisco, Genesys).
- Expertise in telecom IT architecture, integration, and applications.
- Familiar with TOGAF or similar architecture certifications.
Development Lead:
Experience: Minimum 10 years and above
- Plan and manage code and architecture transitions, ensuring smooth handovers and documentation.
- Facilitate HLD/LLD handovers, ensuring understanding of system workflows and dependencies.
- Manage source code and repository transitions, including CI/CD pipelines and security.
- Lead technical knowledge transfer sessions and ensure code quality/security standards.
- Provide post-handover support and document best practices for future transitions.
- Experience in telecom, with expertise in integration architecture and BSS/ESS applications.
- Strong experience in Java, .Net, PHP, and three-layer architecture (Presentation, Business, Data).
- Certifications: TOGAF, Product Owner
Infrastructure Lead:
Experience: Minimum 7 years and above
- Lead end-to-end transition of infrastructure (VMware, Unix/Linux, MS technologies, network/security).
- Develop transition plans, manage risk, and ensure smooth integration.
- Provide technical support, troubleshoot issues, and optimize system performance.
- Document systems and train teams post-transition.
- Manage vendor relations and third-party work.
- Expertise in VMware, Unix/Linux, MS Exchange, SQL, and network solutions.
- Proven experience in telecom system transitions and migrations.
Sr. Database Administrator:
- Experience: Minimum 7 years and above
- Manage the transition and ongoing support for telecom databases (e.g., Oracle, MS SQL, MySQL, MongoDB).
- Oversee database design, architecture, maintenance, and performance optimization.
- Ensure high availability, disaster recovery, security, and compliance (backups, encryption, user permissions).
- Automate database tasks (backups, monitoring, performance reports).
- Manage vendor relationships, licensing, and compliance.
- Strong experience with SQL, PL/SQL, cloud databases (AWS, Azure, GCP).
- Proficient in database clustering, replication, and HA strategies.
- Expertise in database management tools (e.g., Oracle Enterprise Manager, SQL Server Management Studio).
Certifications: Oracle Certified Professional, Microsoft Azure Database Administrator (optional).
Sr. Network Engineer:
Experience: Minimum 7 years and above
- Manage transition of network systems (routers, switches, security devices).
- Develop and oversee transition plans (timelines, resources, risk management).
- Provide technical support and troubleshooting for network platforms.
- Lead team during transition and steady-state operations.
- Collaborate with stakeholders and vendors to align technical goals.
- Monitor network performance, scalability, and implement optimizations.
- Ensure incident resolution and smooth system integration.
- Experience in telecom network transitions and migrations (3G, 4G, 5G).
- Network design, architecture, and integration knowledge.
- Strong problem-solving, leadership, and communication skills.
- CCNA certified.
Education and Skills Requirements:
- Bachelor's degree in Computer Science Engineering, Information Technology, electrical Engineering, Electronics & Communication and Telecommunication Engineering or a related field.
- Telecom sector experience highly advantage.
- Strong problem-solving and analytical thinking skills.
- Excellent communication and collaboration abilities.
- Ability to adapt to new technologies quickly.
- Proficiency in Microsoft Office tools.
Why Join Us?
- Opportunity to work with cutting-edge technologies.
- Collaborative and innovative work environment.
- Competitive salary and benefits package.
