Core Network & Services Shift Leader - Shift leader NOC

Our client, a leading multinational information technology services company is recruiting for a Core Network & Services Shift Leader -  Shift leader NOC to join their business in Spain.

Position Title:

Core Network & Services Shift Leader - Shift leader NOC

Position Type:

AUG or Contract

Start Date:

ASAP

Location:

Madrid, Spain

Contact:

Tamara Rajic |  +49 (0) 89 23 88 98 74

Overall Purpose Of Position:

• Act as the shift leader for FO team, supporting, coaching and coordinating the team.

  
  

• Coordinate Assigned Team organizing shifts, securing Front office availability and Awareness of needs.

  
  

• Manage to continuously increase the skills of the assigned team about technologies involved and also about related processes and tools.

  
  

• Report about service related metrics and performance.

  
  

Main tasks:

• Monitor real time FO performance based on current incidents and SLAs

  
  

• Ensure in time escalation to Incident Managers

  
  

• Ensure in time technical and operational escalation

  
  

• Drive high priority incidents to minimize/solve outage

  
  

• Escalate properly all blocking points

  
  

• Follow operational procedures without deviation

  
  

• Keep a good communication across project teams

  
  

• Encourage and drive FO/BO decisions based on operational processes

  
  

• No major escalations

  
  

• No major outage with penalties

  
  

• Meet P1 and P2 KPI target

  
  

• Support FO and BO when requested

  
  

• Escalate and follow up IT related issues

  
  

• Identify operational risks and escalate them

  
  

• Identify opportunities for improvement

  
  

• Escalation interface for NOC

  
  

• Be the bridge among FO/BO/IM teams

  
  

• Working in shifts 24x7 , include Morning,Evening and Night shifts and also work during some weekends.

  
  

Knowledge, Experience And Technical Skills:

• Bachelor or Master degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering

  
  

• Experience with ICT operations and maintenance support.

  
  

• Experience as FO in NOC or similar.

  
  

• Be able to judge on operational acceptance complex new systems / applications

  
  

Qualifications that are an advantage:

• Experience in a monitoring environment using a network management system.

  
  

• Experience in a Network Operations or IT service desk environment.

  
  

• Good understanding of Telecom technologies and services with special focus on Core PS, Core CS, VAS and Intelligent Network of different vendors (Huawei, Ericsson, Nokia, Italtel, Juniper, etc)

  
  

• Good understanding of IT technologies

  
  

• Previous experience in the NOC environment.

  
  

• Ability to learn the working of new nodes which are added in the network

  
  

• Good knowledge of support and supply processes

  
  

Personal skills:

• Team player

  
  

• Spanish Language (Native language)

  
  

• Good understanding of English (written & spoken)

  
  

• Analytical and incident/problem resolution and prioritization skills

  
  

• Operational awareness and ownership

  
  

• Hands-on, practical approach, know “to get things done”

  
  

• Willing to learn and constantly improve technical knowledge

  
  

• Discipline on process adherence, reporting and administration

  
  

• Be able to work under high operational pressure/stress

  
  

• Pro active and independent in gathering knowledge

  
  

• Good verbal and written communication skills

  
  

• Judicious

  
  

• Customer oriented

  
  

• Flexible working hours (working in shifts)

  
  

For more details contact: 

sales(at)manningglobal.com

Quoting reference: 

ES_MGTR_

Or call Tamara on:

+49 (0) 89 23 88 98 74

View our latest jobs:

www.manningglobal.com

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@ManningGlobal

If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them.

Please note:

1. That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position.

   
   

2. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for

   
   

3. If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.

   
   

4. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender.

   
   

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