Operations Response Data Analyst

Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. 
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What's the opportunity?
As our Payins Operations Data Analyst you will be responsible for analyzing the incidents reported to the Operations payins team, through Jira and other tools, developing detailed reports to provide visibility into operational performance at various levels, and generating insights on the data collected to identify systemic solutions that will reduce the number of incidents. This role is critical in ensuring smooth running of the Jira tool across multiple countries, ensuring compliance with internal SLAs. 

What will I be doing?

• Manage and oversee all issues and requests reported by the to the Operations payins team
• Monitor and ensure compliance with internal SLAs, driving accountability across the teams.
• Analyze reported issues to identify potential cross-country or partner impacts and work with relevant teams outside Ops to create preventive action plans.
• Collaborate closely with country-specific and regional Operations Teams to ensure swift issue resolution.
• Develop and maintain comprehensive reporting structures to provide operational visibility to management, including metrics by country, region, merchant, payment method, and more.
• Act as the Operations and other dLocal team's liaison to ensure alignment and clear communication.

What skills do I need?

• Experience working with global teams across various countries and managing time-sensitive tasks.
• Experience in managing and driving operational processes, especially in a high-volume, fast-paced environment.
• Ability to coordinate and prioritize multiple tasks, keeping teams on track with deadlines and SLAs.
• Proven experience implementing process automation solutions and leveraging AI tools to optimize operations and increase efficiency
• Excellent analytical skills with the ability to spot trends, patterns, and root causes of recurring issues across countries or partners.
• Experience developing and implementing preventive measures and improvements in operational workflows.
• Advanced Microsoft Excel skills, including data analysis, pivot tables, and reporting.
• Experience working with Jira.
• Fluent Level of English and Spanish.