Execution and Enablement Manager

What’s the opportunity?

• Lead operational excellence across dLocal’s Payins network by building and managing long-term, value-driven relationships with processors, acquirers, APM providers, card schemes, and issuers.
• Be the primary operational partner manager for key partners, owning partner health, performance improvements, and commercial outcomes.
• Work cross-functionally (Customer Success, Commercial AMs, Product, Compliance, Global Payins) to reduce costs, increase approvals and reliability, and deliver best-in-class merchant go-lives.
• Drive measurable impact: improve approval rates, reduce latency and costs, lower incident escalation, and accelerate merchant time-to-revenue.
• Lead the end-to-end process of identifying, evaluating, negotiating, and implementing new payment methods, as well as optimizing existing solutions, to ensure continuous operational excellence and seamless integration across the business.

What will I be doing?

• Partner & processor management  
• Own day-to-day operational relationship for assigned partners: onboarding, credential/contract changes, operational migrations, and go-live readiness.  
• Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
• Coordinate with Business Assurance and relay processor feedback; support market-specific needs and practices to improve continuity.
• Enablement & commercial responsibilities
• Negotiate pricing, SLAs and special commercial terms; enable partner features and new payment flows. 
• Manage the fines process: track, upload evidence, and ensure card-scheme mandates are implemented.
• Merchant-facing operational support  
• Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.
• Performance optimization & market intelligence  
• Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.  
• Identify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards.
• Governance, reporting & continuous improvement  
• Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.  
• Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.

What skills do I need?

• 6+ years in payments/fintech operations, partner/processor or issuing and acquiring management (experience with card schemes and APMs strongly preferred).
• Proven ability to negotiate pricing, SLAs and commercial agreements with partners.
• Strong understanding of payment flows and operations (APIs, webhooks, credentials, routing, settlement, reconciliation); comfortable working with Product and Engineering.
• Data-driven mindset with strong root-cause analysis skills.
• Proficient with Excel/Sheets; SQL or BI tools a plus.
• Working knowledge of scheme mandates, fines processes, and operational compliance (AML/KYC considerations).Excellent communication and ability to influence across functions and with external partners.
• Experience leading cross-functional programs, merchant go-lives, and driving actions under tight timelines.
• Bias for action, ownership, strong organisation, and ability to operate across time zones and manage multiple initiatives.
• Bachelor’s degree in Business, Computer science, Engineering, Economics, or related field; fluency in English (additional languages a plus).