Job Description
🚀 Join Sanction Scanner as a B2B Account Manager!
Are you a people-oriented professional with a knack for building and maintaining strong client relationships? At Sanction Scanner -3x Deloitte Fast 50 Winner-, we’re transforming how businesses prevent financial crime, and we’re looking for a B2B Account Manager who can support our clients and help them succeed with our innovative solutions. If you’re driven by customer satisfaction, thrive in a collaborative environment, and want to be part of a mission-driven team, this role could be the perfect fit!
🌟 Why You'll Love Working with Us
- Impactful Work: Help our clients enhance financial security and combat financial crime on a global scale.
- Innovative SaaS Solutions: Work with cutting-edge AI and machine learning technology in the RegTech space.
- Growth-Focused Environment: Access professional development resources to keep your skills sharp.
- Supportive Culture: Join a diverse, dynamic team that values your insights and contributions.
📋 What You’ll Be Doing
- Client Success Management: Act as the primary point of contact for clients, understanding their needs and ensuring our solutions align with their goals.
- Relationship Building: Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations.
- Account Management: Oversee a portfolio of client accounts, ensuring high satisfaction, retention, and engagement.
- Proactive Problem Solving: Identify and address any client issues promptly, maintaining a positive client experience.
- Upselling and Cross-Selling: Identify opportunities to expand the client relationship by suggesting additional services or upgrades.
- Collaboration: Work closely with cross-functional teams, including Customer Success, Sales, and Product, to align on client needs and goals.
- CRM Expertise: Maintain accurate records in CRM software, keeping track of account status, feedback, and opportunities.
