Job Description
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
🚀 Career Revolution: Hi-Tech!
Dreaming of joining a fast-growing global tech company? Insider’s "Career Revolution: Hi-Tech!" might be your next big career move!
🧐About Hi-tech: Are you ready to move into the tech industry? The Insider Hi-Tech Program is designed for individuals with customer-focused experience in traditional non-tech companies and an interest in digital and technology.
Through this program, we aim to onboard talents with a customer-centric background and a passion for digital and technology, helping them adapt to and thrive in the evolving tech world. Participants will gain expertise in cutting-edge technologies through comprehensive training, including product workshops, online courses, and coding basics.
After completing this program, you’ll have the opportunity to explore other career opportunities at Insider.
Join us and become part of a global team shaping the future of tech.
🎯 Who We’re Looking For
We’re on the hunt for dynamic team players passionate about tech and customer success. Here’s what we need:
Customer-Facing Experience: 2+ years in B2B environments or a consulting firm.
Account Management Expertise: Knowledge in e-commerce or CRM systems.
Communication Pro: Excellent written and verbal English skills.
Tech-Savvy: Familiarity with Insider tools? Big plus!
Location: Based in Istanbul. (on-site)
✨ What You’ll Do
Solve It All: Address technical issues, resolve partner requests, and optimize operations on the Insider platform.
Be a Partner Hero: Manage technical relationships, ensuring seamless support and success for partners.
Communicate Like a Pro: Master communication and problem-solving to deliver top-tier experiences.Collaborate & Conquer: Work with Customer Success Managers to provide smooth, impactful solutions.
Feedback Wizard: Gather insights from partners to help improve our product.
Deliver Excellence: Meet SLAs with speedy response times and resolution skills.
💡 Why Insider?
Innovation, collaboration, and endless growth opportunities await you at Insider.
Ready to excel in the fast-paced tech world? Let’s make it happen!
What if we told you…You’ll master our products, engage directly with top-tier executives, and gain hands-on experience in a customer-facing role. From product deep dives to understanding clients, you’ll build expertise in every corner of the digital world.
What if we told you…This program could take you anywhere—New York, Sydney, Tokyo, London, Paris, Amsterdam, Dubai, Singapore, Bangkok… the list goes on!
You’ll gain:Deep insights into digital marketing trends and strategies.
Expertise across industries, learning how they connect with digital marketing.
Mastery of innovative SaaS products and how they solve big business challenges.
Advanced skills in account management, customer success, and building strong client partnerships.
What if we told you…You’re the one we’ve been waiting for! ✨
Benefits:
A chance to work in an international, diverse, and inclusive environment
Comprehensive product training sessions will be provided to ensure you master our platform and deliver exceptional value to our partners.
To be a part of an industry that’s shaping the future of customer experiences
Access to many hard and soft skill training to help you improve and challenge yourself
Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
Space to share your skills through training sessions and workshops if you wish.
Sharing is caring!
Free access to exclusive platforms such as Linkedin Learning, Masterclass, and Spotify
Inclusive Private Health InsuranceFood ticket to cover all the yummy food expenses monthly
The infamous team activities are bursting with fun.
Check out:https://www.instagram.com/lifeatinsider/
🎉 Don’t wait—apply now and start your Career Revolution today!
