Job Description
, Türkiye
Job Family Group:
Downstream Supply Chain
Worker Type:
Regular
Posting Start Date:
November 26, 2024
Business unit:
Downstream and Renewables
Experience Level:
Experienced Professionals
Job Description:
Purpose
- Perform and manage the day-to-day operational and administrative aspects of dispatching pick-up and RT trucks.
- Perform the administrative activities of Distribution Operations, as needed and as assigned.
Accountabilities
- Ensure that all dispatching operations are fulfilled and all legal & fiscal documents are correctly created on time
- Make sure that all activities are carried in line with Shell Business Principles.
- Custodian of Dispatch Office Golden Rules.
- Maintain close business relationship with sales, customers and CSC.
- Find and propose solutions to operational problems timely and efficiently.
- Provide support to Customer Service Centre in order to handle Customer complaints timely and efficiently
- If needed, actively backup other dispatch officers (in the same office or other offices in different locations / cities)
- Ensure full compliance with ISO9001 Management Quality system and ISO27001 information security management systems.
Dimensions
- Direct reports: None
- White oil terminals and refineries in Antalya Çekisan
- Annual Throughput in Antalya Çekisan white oil terminals:
Diesel volume: 400.000 m3
Gasoline volume: 110.000 m3
Skills and Requirements
- Distribution Customer Service – Knowledge
- Handle Distribution Complaints – Skill
- Communication Skills – Knowledge
- HSSE Skills – Knowledge
- + 1 year experience in dispatch Operations
- Ability to manage customer relationships
- Able to work under stress with challenging daily deadlines.
- Priority setting in hectic operational environment.
- Turkish mother tongue is a prerequisite
- Strong problem-solving skills and the patience to preserve with difficult problems, conflicting priorities and hurdles emerging on ad hoc basis.
- Position can require some travel to dispatch offices throughout Turkey.
- Prepared to work day and night shifts
- Prepared to work long hours during peak periods (holidays, festivals) to ensure minimal disruption to the business
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Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
