Infrastructure Support Engineer

iyzico
iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in digitalization and was acquired by the global payment systems giant PayU in 2019. With such a robust structure, iyzico is operating on the principle of democratizing financial services and making them accessible for everyone alongside the services it provides to businesses.
Through iyzico Buyer Protection, consumers’ concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the iyzico mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by iyzico Buyer Protection and this number is increasing daily. Via pay with iyzico, which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of iyzico Buyer Protection.
iyzico continues to simplify online shopping for both consumers and sellers by the simple, accessible, and innovative technologies it developed.
Responsibilities:
Act as the first point of contact for employees regarding tool access and permission-related issues
Track license usage and optimize costs by identifying unused or unnecessary licenses
Own onboarding, offboarding, and role change access processes in close collaboration with HR and IT teams
Create, document, and maintain role-based access sets and permission standards across the organization
Manage and control user access and permissions for OpenShift environments in coordination with relevant technical teams
Support secure access management practices aligned with fintech regulations and data protection requirements
Identify opportunities for process improvement and automation to support iyzico’s scaling needs
Requirements:
1–2 years of experience in IT Operations, IT Support, or similar roles
Strong communication skills (working closely with teams across the entire company)
5 days per week on-site work at the office
An associate or bachelor’s degree in a related field is acceptable
Solid understanding of access management and employee lifecycle (joiner–mover–leaver) processes
Basic knowledge of OpenShift or container-based platform access management is a plus
Knowledge of data security best practices and access control principles
Strong attention to detail and organizational skills
Experience in high-growth tech companies or scale-up environments (fintech experience is a plus)
Familiarity with macOS and Windows environments
Experience or strong interest in automation and process optimization
English communication skills are a plus
What We Offer
A culture of continuous learning: access to conferences, inhouse events & Tech Talks to stay up to date with the latest research and technologies. (And by the way -you don’t need to wait to share your expertise on stage with your teammates and the community!)
Online training platforms with free access to Udemy, Harvard ManageMentor, GetAbstract and more.
Freedom under responsibility as our shared mindset, reflected in our flexible working model iyzico Homequarters. Our headquarters is based in Altunizade.
Allowances for meals, internet, and transportation.
Tech & workspace support: a gift voucher to cover your home office needs and ensure an ergonomic workspace.
MacBook provided for your work.
Employee Support Program: free psychological counseling, legal guidance, and financial advice.
Private health insurance.
1 day birthday leave to celebrate your special day.
Onboarding support: an iyzicoMate assigned to help you with anything you may need, plus a detailed orientation program designed to immerse you in the iyzico culture.