Job description
Excis is a global IT support leader globally, driven by innovation and collaboration.
We’re looking for a proactive Desktop Support Engineer to manage hardware,
software, and IT assets across multiple locations. Join us for a rewarding career in a
supportive, family-like environment where you’ll look forward to coming to work every
day.
âClient in 190+ countries
â6000+ Engineers
â200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individuals
achievements fuel team success. From solving complex IT challenges to celebrating
wins together, we put our people first.
Start your journey with Excis and grow with us!We are looking for a Desktop Support Engineer (Band 1) to provide day-to-day local and remote desktop support. The role involves handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The technician will also coordinate with supervisors and managers to ensure consistent support across shifts.
Key Responsibilities:
- Deliver first and second-level technical support and resolve customer issues effectively.
- Maintain clear communication regarding issue status and resolution timelines.
- Work with third-party vendors to resolve complex issues, particularly related to audio/visual systems.
- Maintain accurate ticket updates for all reported incidents.
- Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
- Provide basic support for Mac OS and Apple PC users.
- Install, upgrade, and troubleshoot printers and general computer hardware.
- Conduct routine preventative maintenance on computers, laptops, and printers.
- Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
- Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
- Possess a foundational understanding of IT infrastructure, including networks, servers, A/V equipment, smart devices, and telecom systems.
- Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
- Perform additional duties as assigned by management.
RequirementsBachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience.
Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
Minimum of 18 months of hands-on IT experience in a support or technical role.
Proficient in:Windows 7–10 operating systems
Microsoft Active Directory and Group Policy Objects (GPOs)
Microsoft Office 365
PC hardware installation, troubleshooting, and repair
Enterprise antivirus solutions
- Helpdesk ticketing systems
Experience with:
Mobile device management (iOS and Android)
Enterprise encryption solutions
Windows PC/laptop management via Active Directory
Strong analytical and troubleshooting skills with a problem-solving mindset.
Proven ability to multitask, set priorities effectively, and meet SLAs.
Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.
Adaptable and flexible in a fast-paced, dynamic work environment.
Willing to work off-hours or weekends when required for projects or emergency support.
BenefitsAt Excis, your work matters. You’ll be part of a dynamic, hands-on team where your
technical expertise directly enhances user satisfaction and operational success. We
offer a supportive environment that encourages professional growth, continuous
learning, and collaboration across diverse technologies. Enjoy competitive
compensation and the chance to contribute to a global IT leader who values innovation
and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in
Istanbul, Turkey and be at the forefront of IT support excellence!
This job post has been translated by AI and may contain minor differences or errors.
