Job Description
Purpose:
To offer reliable, relevant and competitive service levels to customers, while supporting the sales organization to achieve market share.
Key Responsibilities:
- To act in line with overall strategy for the Customer Service organization parallel to the global strategy, aiming for maximum customer satisfaction
- To insert key-accounts pre-orders in the system, if needed
- To insert clearance orders in the system
- To process and send out the orders confirmations
- To maintain the order book accordingly, ensuring accuracy on delivery dates and quantities
- To collect reactively re-orders for customers
- To ensure proper administration, documentation and financial reconciliation of the customer base
- To interact with Operations and Finance to ensure best service level to customers
- To prepare necessary reports related with customer service
- To measure progress on own KPIs
- To attend telephone calls and reply e-mails / letters from customers and Sales team e.g. information request, OBM, cancellations
- Be the main stakeholder in customer invoice process. Coordinate sales, finance and accounting departments to follow-up e-invoices and expense forms.
Requisite Education and Experience:
- University degree in related fields
- Focus on Sales / Supply Chain / Finance / Accounting
- Minimum 1 or 2 years of customer service experience within large sales organisations in the FMCG industry, ideally Sporting Goods or Fashion management
- Exposure: Sports
- Strong interpersonal skills (e.g. communication)
- Advanced level of IT skills ( Outlook, word, excel, PowerPoint)
- Good level Commercial and business acumen knowledge
- Fluent in written and spoken local language is a must
- Good command in English
