D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months, we are looking for an Onboarding Manager. We are looking for a highly organized and customer-focused Technical Onboarding Manager to join our team. The ideal candidate will be responsible for overseeing the end-to-end technical onboarding experience for new customers and employees, ensuring smooth integration with our products, services, and systems. This role requires strong project management skills, a technical background, and an ability to work cross-functionally with engineering, product, and customer success teams. Responsibilities
Manage projects with top-down oversight throughout the entire execution to ensure
success as defined by adherence to standards of scope, budget, and timeline.
Work closely with clients and their tech teams to fully integrate D·engage into their
marketing tech stack.
Develop comprehensive project plans that merge customer requirements with company
goals and coordinate various managers and technical personnel during all project
phases, from initial development through implementation.
Monitor project progress continuously and make detailed scheduled reports on
measurable items, such as milestones and deliverables.
Analyze the platform usage requirements of the new customer and plan internal
developments if needed
Track implementation tasks against a schedule and coordinate with internal staff to
ensure goals are met on a timely basis
Maintain correct project time frames, estimates, and status reports
Communicate proactively with all involved personnel to provide encouragement,
identify problems, create solutions, and implement efficiency improvements.
Review proposed modifications on project plans, including meeting with interested
parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and
staying informed of relevant trends and industry news.
Requirements
2 years of experience in the SaaS company, including onboarding the customer for
on-premise and on-cloud software installations.
Professional Project
Management Certification from accredited institution preferred
Demonstrated
understanding of Project Management processes, strategies, and methods
Excellent time management and organizational skills and experience establishing
guidelines in these areas for others
Strong sense of personal accountability
regarding decision-making and supervising department teams
Experience working
in a high-level collaborative environment and promoting a teamwork mentality
Managerial experience applying analytical thinking and problem-solving skills
Ability to predict challenges and seek to proactively head-off obstacles
Conversational English is a must
Experience in implementation of marketing
communication channels and data structure is a plus.
Benefits
Multi culture organization
Competitive salary and benefits
Remote job
Professional growth in an inclusive company culture
D.engage is an equal opportunity employer committed to diversity and creating an inclusive workplace.
