Analyst, Digital Planning & Performance Excellence

JOB PURPOSE

Lead digital transformation initiatives, aligning them with strategic goals, and drive innovation. Optimize processes and enhance operational efficiency to maintain leading digital practices. Collaborate with cross-functional teams to ensure a holistic approach to digital transformation, fostering a culture of continuous improvement.

KEY ACCOUNTABILITIES

Digital strategy development and implementation

• Collaborate with cross-functional teams to gather inputs for digital strategy development.
• Support the strategic planning and annual technology planning process by providing data analysis and insights to align technology initiatives with organizational objectives.
• Assist in the formulation of key performance indicators (KPIs) to measure the success of digital initiatives.
• Support the dissemination of the digital strategy across the organization through communication and training efforts.

Budget planning and financial management

• Participate in the preparation of detailed budget plans for digital projects.
• Assist in cost-benefit analyses to evaluate the financial feasibility of technology investments.
• Support where necessary with identification of opportunities for cost-efficiency improvements to realize cost savings while maintaining service support quality and performance.

Project management, performance monitoring, and demand governance

• Engage with business stakeholders to understand their technology needs and requirements.
• Maintain a repository of technology demands, requests, and priorities.
• Contribute to the evaluation and prioritization of technology initiatives based on business impact and feasibility.
• Assist in project schedule tracking and milestone monitoring.
• Support project teams in adherence to project standards and methodologies.
• Monitor, analyse and provide suggestions to improve Digital Teams overall performance.
• Collaborate with project teams to support the creation and monitoring of project schedules, milestones, and key performance indicators (KPIs) to measure project success.
• Assist in the development of project standards and methodologies.

Strategic digital partnerships

• Provide technical expertise for evaluating vendor proposals, RFIs, and RFPs, and contracts.
• Assist in vendor management, including contract compliance and performance assessment.
• Collaborate with procurement and legal teams to negotiate favourable terms in technology contracts, RFIs, and RFPs.

Operational efficiency

• Participate in the development of operational plans and strategies to enhance efficiency.
• Assist in conducting process reviews and identifying opportunities for streamlining operations.
• Support the implementation of process improvements and best practices.

Business continuity planning

• Where business continuity planning is within the remit of Digital Planning and Performance Excellence, contribute to the creation of business continuity plans and associated documentation.
• Assist in conducting drills and tests to validate the effectiveness of business continuity strategies.
• Collaborate with disaster recovery teams to ensure resilience of digital systems.

Innovation hubs/platforms development

• Participate in innovative idea generation sessions and contribute to the evaluation of innovative ideas.
• Support the allocation of resources, including budget and manpower, for innovation initiatives.
• Assist in the development of innovation metrics to measure the impact of innovation efforts.

Innovation leadership

• Stay updated on emerging technologies and innovative trends relevant to the industry.
• Contribute to the development of innovation roadmaps and strategies.
• Promote a culture of innovation within the organization by encouraging idea-sharing and creative thinking.

Strategic communication and relationship management

• Assist in the development of stakeholder engagement strategies and communication plans.
• Engage with stakeholders to gather feedback and insights for continuous improvement.
• Collaborate with customer experience teams to enhance stakeholder satisfaction and engagement.

Minimum Qualification

• Bachelor’s degree in computer science, IT engineering or equivalent.

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Minimum Experience & Knowledge & Skills

• 5 years of experience in data processing, budgeting, and planning.
• General understanding of best practices in digital Infrastructure, networking, operations, information security, application lifecycle management, project management, and change management.
• Strong knowledge of digital & quality standards (such as ISO 20000, ISO 9001) and best practices that relate to Digital governance, Change Management such as ITIL, CoBiT. etc.
• Project Management certification, such as PMP/Prince2, a plus.
• Strong understanding of financial planning and reporting concepts