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Area Repairs Process Development Manager
Area Repairs Process Development Manager
locationsPetaling JayaChennai KEI Corporate OfficeSingaporeDubai time typeTemps plein posted onOffre publiée aujourd'hui job requisition idR0643751
KONE Service Business enables sustainable customer success by maintaining and modernizing elevators, escalators and automatic doors and delivers the best People Flow™ experience. Our ability to differentiate in the eyes of the customer makes our KONE Service Business unique. The drivers that make us unique are: In service business, our people make a difference; Value for customers is considered in everything we do; Digital and technology create value for our customers and enable our teams to deliver quality service; Leveraging our decentralized organization for excellent customer service, and fast scaling through strong global.
At KONE Service Business, we are transforming the way we deliver maintenance. With this transformation, we are moving our maintenance operations into a dynamic, data driven model supported by innovative technician tools and taking the next step in delivering
maintenance services in a smarter and more sustainable manner, with better customer & technician experience.
To manage this transformation, we are now looking for passionate
Area Repairs Process Development Manager to join our Area Service team. In this exciting new role, you will plan, oversee, and lead the repairs offerings, deployments happening in our country units and work directly in close collaboration with frontline and area/Global stakeholders.
The goal is to
capture repairs growth opportunity and industrialize service repairs operating model with productivity step change according to the new Rise strategy and Accelerate Digital shift.
The location of the role is negotiable being most preferably Malaysia, Singapore, India and Dubai.
Key responsibilities:
Build and lead execution of area’s development and deployment roadmap for service repairs
Offering: Provide prioritized repair offering development needs to global development. Support Frontlines in extending the global offering for their use and in case needed, help the frontlines to localize their repairs offering. Support Frontlines in repairs sales strategic planning and offering deployment accordingly.
Pricing: Support Frontlines in developing and implementing right pricing strategies for repairs, aligned with contract sales pricing strategy and local market practices. Support Frontlines in establishing the right repairs pricing management practices including pricing committees. Provide feedback to global pricing team on repairs pricing and management practices and tools to improve efficiency and accuracy of pricing.
Service Repairs Operating model: support Frontlines in leaning and digitalizing their service repairs operations E2E, including lead creation & management, tendering, customer interaction, order management, material management collaboration with GSS and purchasing, planning & scheduling, in close integration with other service operations development. Supporting Frontlines in rolling out global deployment projects as well making sure there is local continuous development of repair operations.
Lead OR, participate in life-cycle value creation initiatives with Modernization business, incl. utilization of asset mgmt. plans and KONE Planner in repairs sales
Establish relationships and systematic dialogue with FLs to capture the mentioned development and support needs.
Act as the key stakeholder for service repairs global development team and GSS
Support area service leadership to manage service repairs business performance
To succeed in this role, we hope you to have:
Background and hands-on understanding of
sales, service operations and sales tools like CRM, KTOC and SAP
Ability to
influence people and develop long lasting collaboration with project team members and frontlines.
Analytical thinking style and proactive solution-oriented mindset.
Excellent communications and presentation skills and ability to discuss with local senior leadership.
Persistence and preferably previous track record in driving change either on a frontline, area and/or global level.
Willingness/ability to travel ~40-60 % of working time.
In this role, you will be in a key position in moving our service operations into a dynamic data driven model globally and drive this change together with your area and frontline teams and colleagues.
If you see yourself as someone who would succeed in this role and wish to join us in achieving new heights with dynamic maintenance planning transformation, don´t hesitate to send your application already today!
Please send your application via Workday job portal by 17 Dec 2024.
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Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.
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