Assistant Manager - Quality Assurance - Jumeirah Zabeel Saray

About Jumeirah and Jumeirah Zabeel Saray:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishing’s, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire.

The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, performing art destination Zabeel Theatre and a collection of diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorized and non-motorized water sports, complete with private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job:

An exciting opportunity has arisen for an experienced Quality Assurance Assistant Manager to join the Jumeirah Zabeel Saray. 

The main duties and responsibilities of this role are:

• Establish and maintain quality standards for all aspects of hotel operations in collaboration with Management Team.
• Develop and implement procedures, guidelines, and checklists to ensure consistency in service delivery and operational processes.
• Regularly review and update quality control measures to reflect changing guest expectations and industry trends.
• Plan and execute regular internal audits to evaluate the hotel's adherence to quality standards and identify areas for improvement.
• Coordinate with department heads to schedule audits, inspections, and evaluations of various hotel functions.
• Analyse audit findings and collaborate with department managers to address deficiencies and implement corrective actions.
• Monitor and analyse guest feedback from various sources, such as surveys, online reviews, and direct communication.
• Identify trends and areas of concern in guest feedback and work with relevant teams to implement improvements.
• Develop strategies to enhance guest satisfaction, loyalty, and engagement.
• Working closely with L&D Manager to identify training needs for hotel staff on quality standards, customer service excellence, and best practices.
• In collaboration with L&D Manager, conduct workshops and training sessions to ensure employees understand their roles in upholding quality standards.
• Lead initiatives to drive continuous improvement across the hotel's operations and services.
• Facilitate cross-functional teams to identify and implement process improvements, cost-saving measures, and innovative solutions.
• Regularly analyse performance metrics to track progress and measure the impact of improvement efforts.
• Prepare and present regular reports to senior management outlining quality performance, audit results, and improvement initiatives.

Communicate effectively with department heads and staff to ensure a clear understanding of quality expectations and goals

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in hospitality management, Business Administration, or a related field (or equivalent experience).
• Minimum of 2 years of proven experience in the Business Excellence, Quality Management, and Quality Analytics (Experience in Luxury Hospitality Quality Management will be an added advantage)
• Proven experience in a quality assurance or quality control role within luxury brands (preferably within the hospitality).
• Expert in using relevant software and tools for data analysis and reporting

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.