Baggage Services Agent DWC

dnata is one of the world's largest air and travel service providers ; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by you side for the entire travel experience.

As a Baggage services Agent you will perform baggage related activities at DWC in line with dnata's safety and operational standards, ensuring optimum service quality to our customers.

In this role, you will:

• Ensures staff safety by leading with safety, acting as a role model, conducting regular safety briefings, and intervening immediately when risks are identified, with follow-up on corrective actions.
• Organizes and oversees all work within the area of accountability to ensure efficient operations and compliance with procedures, service standards, and SLAs.
• Briefs the team at the start of shifts, clearly communicating responsibilities, providing direction, ensuring fair workload distribution, and giving performance feedback.
• Ensures outsource teams are fully aware of their duties and expectations in line with agreed service level agreements.
• Oversees baggage handling operations, including sortation, arrival, transfer, and departure activities, ensuring all tasks are completed accurately and on time.
• Assists with manual handling and operational activities when required to support smooth shift operations.
• Ensures implementation of work instructions, compliance with standard operating procedures, and serviceability of equipment and support systems, taking action in case of breakdowns.
• Maintains accurate shift records and documentation and escalates operational or safety issues to the Supervisor when necessary.

To be consider for this role, you will have to meet the below requirements:

• High School with a Certificate
• Minimum of 2-4 years of experience in business administration / aviation / ground handling / customer Service.
• Good written and spoken communication
• Safety Awareness.

Our services on the ground keep the world in the air. We're one of the largest air services providers in the world, and you'll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We're growing fast, and we're looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. you can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.