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Job Description

Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. 
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space.
Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. 
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. 
Responsible for serving beverage products with friendly, individualized attention towards each customer, present our premium product according the standards set out.

What you'll do ?


  • Beverage Preparation: Consistently prepare high-quality beverages by following Company recipes and standards.
  • Customer Service: Greet customers with fast, friendly, and personalized service, building rapport by remembering names, preferences, and favorite orders.
  • Product Knowledge: Demonstrate an in-depth understanding of beverages, including ingredients, flavor profiles, and pairing options.
  • Quality Consistency: Maintain product standards, even during peak hours or under pressure.
  • Complaint Handling: Report all customer complaints to the manager on duty and resolve minor issues promptly.
  • Guidance & Education: Answer customer inquiries regarding beverage preparation, blends, and product freshness.
  • Stock Management: Weigh, grind, and pack beverages according to customer orders and ensure efficient bar stock ordering and waste control.
  • Hygiene & Cleanliness: Maintain high hygiene standards and ensure a clean working environment.
  • Innovation: Stay updated on new techniques and trends in beverage preparation to keep offerings fresh and exciting.

What are we looking for?


  • Experience: Minimum of 2 years in a similar position.
  • Product Knowledge: Comprehensive understanding of beverage items, raw products, and techniques to produce consistent, high-quality drinks.
  • Hygiene Standards: Familiarity with basic food hygiene and safety standards.
  • Adaptability: Quick learner who can integrate into a new work environment and adapt to high-paced operations.
  • Teamwork: Strong interpersonal and communication skills with a collaborative mindset.
  • Motivation: Self-motivated, with the ability to inspire colleagues and contribute positively to the team dynamic.
  • Multitasking & Leadership: Exceptional multitasking abilities, with a focus on leadership and maintaining standards under pressure.

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