Job Description
We are looking for an experienced and passionate
Barista to join our team at Kitopi. The ideal candidate will craft exceptional beverages, maintain high-quality standards, and create a welcoming environment for our customers. This role requires a combination of technical expertise, creativity, and the ability to work efficiently in a fast-paced setting.
What you will do?
- Beverage Preparation: Consistently prepare high-quality beverages by following Company recipes and standards.
- Customer Service: Greet customers with fast, friendly, and personalized service, building rapport by remembering names, preferences, and favorite orders.
- Product Knowledge: Demonstrate an in-depth understanding of beverages, including ingredients, flavor profiles, and pairing options.
- Quality Consistency: Maintain product standards, even during peak hours or under pressure.
- Complaint Handling: Report all customer complaints to the manager on duty and resolve minor issues promptly.
- Guidance & Education: Answer customer inquiries regarding beverage preparation, blends, and product freshness.
- Stock Management: Weigh, grind, and pack beverages according to customer orders and ensure efficient bar stock ordering and waste control.
- Hygiene & Cleanliness: Maintain high hygiene standards and ensure a clean working environment.
- Innovation: Stay updated on new techniques and trends in beverage preparation to keep offerings fresh and exciting.
What we are looking for?
- Experience: Minimum of 2 years in a similar position.
- Product Knowledge: Comprehensive understanding of beverage items, raw products, and techniques to produce consistent, high-quality drinks.
- Hygiene Standards: Familiarity with basic food hygiene and safety standards.
- Adaptability: Quick learner who can integrate into a new work environment and adapt to high-paced operations.
- Teamwork: Strong interpersonal and communication skills with a collaborative mindset.
- Motivation: Self-motivated, with the ability to inspire colleagues and contribute positively to the team dynamic.
- Multitasking & Leadership: Exceptional multitasking abilities, with a focus on leadership and maintaining standards under pressure.
