Barista - Amara Lounge - Jumeirah Living Marina Gate

About Jumeirah and the Hotel:

For more than two decades, Jumeirah, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Living Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living Marina Gate redefines the standard of living by offering exclusive range of facilities and amenities, including an infinity pool overlooking Dubai Marina, along a-state-of the-art fitness center and Amara Lounge. A sense of accomplishment and excitement envelops this destination, where long- and short-term guests confidently find a home away from home.

About the Job:

An exciting opportunity has arisen to join Lobby Lounge in Jumeirah Living Marina Gate. The main duties and responsibilities of this role:

Responsible for providing friendly, professional, and efficient service ensuring maximum guest satisfaction. Serve beverages, such as coffee, tea or smoothies/juices, and foods, such as sandwiches, muffins, pastries or cookies etc.

• Take orders and serve food and beverages as requested by guests, ensuring accuracy and prompt service. This includes items such as coffee, tea, smoothies, juices, sandwiches, muffins, pastries, and cookies.
• Maintain complete knowledge of the menu, including food and beverages, and provide recommendations and advice to guests and colleagues as necessary.
• Ensure that guests receive the correct order and that all food and beverages are prepared and served according to standard operating procedures.
• Contribute to the development of the bar menu and perfect recipes for signature drinks.
• Collect money for orders served, process financial transactions following standard cashiering procedures, and ensure all bills are checked for accuracy before presentation to the guest.
• Perform daily calibrations of equipment such as coffee machines and grinders before each shift to ensure optimal performance.
• Ensure that all necessary items such as condiments, tray cloths, and napkins are ready for service as per the requirements of the outlet and anticipated business levels before opening.
• Maintain, rotate, and replenish stock on a FIFO (first in, first out) basis, store items according to food hygiene standards, check expiration dates, and report stock losses or unavailable items to the Outlet Manager/Assistant Manager.
• Recognize and promptly resolve customer dissatisfaction, following feedback and complaint procedures, and communicate any issues that could impact business to the immediate reporting manager.
• Follow departmental policies, HSE processes, standard operating procedures, and instructions to deliver excellent service. Ensure personal hygiene, grooming, and uniform standards are maintained, and strive to improve procedures continually.

About You:
The ideal candidate for this position will have the following experience and qualifications:

Essential 

• Higher Secondary School certificate or Country specific certification 
• Basic Food and Hygiene Training

Competencies

Technical competencies

• Software competencies – Microsoft Office programs (Intermediate)
• English (Written-Speak)

Behavioral competencies 

• Problem solving
• Leadership and team management skills
• Creative
• Project Management Skills 
• Detail Oriented

About the Benefits:
This position offers a highly competitive salary and benefits which includes accommodation, flight allowance, medical coverage, life and accident insurance, uniform, laundry services, meals during working hours, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.