Bell Captain

Summary:
The Bell Captain is responsible for overseeing the bell staff operations at a hotel or resort. They ensure efficient and timely handling of guests' luggage, provide exceptional customer service, and coordinate with other departments to enhance the overall guest experience.

Job Responsibility:
1. Supervise and train bell staff on proper procedures and protocols.
2. Coordinate with front desk staff to manage guest requests and room assignments.
3. Assist guests with luggage handling and transportation from the lobby to their rooms.
4. Ensure the cleanliness and maintenance of luggage carts and equipment.
5. Provide information to guests about hotel services, facilities, and local attractions.
6. Maintain records of luggage storage and retrieval for guests.
7. Handle guest complaints and resolve issues in a professional manner.
8. Coordinate with valet parking staff to manage the flow of vehicles in front of the hotel.

Candidate Requirements:
1. Previous experience in a bell staff or related position.
2. Strong customer service and communication skills.
3. Ability to lift heavy luggage and stand for extended periods.
4. Excellent organizational and leadership abilities.
5. Knowledge of hotel operations and guest services.
6. Problem-solving skills and the ability to handle difficult situations with ease.
7. Flexibility to work in shifts, including nights, weekends, and holidays.