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Call Center Agent

20 days ago 2026/03/20
Full time
500 Employees or more · Recruitment & Employee Placement Agency

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Job description

Role: Call Center Agent

Employment Type: Contract (3 Months)

Location: UAE

Start Date: Immediate


Key Responsibilities:

  • Handle inbound and outbound customer calls in a professional and timely manner
  • Respond to customer inquiries related to orders, deliveries, returns, exchanges, and product information
  • Resolve customer complaints and concerns effectively while ensuring customer satisfaction
  • Provide accurate information about products, services, and ongoing promotions
  • Maintain detailed and accurate records of customer interactions in the system
  • Escalate complex or unresolved issues to the relevant internal teams when required
  • Achieve individual and team KPIs such as call handling time, quality, and customer satisfaction
  • Follow company policies, procedures, and service quality standards


Skills

Requirements:

  • Previous experience in a call center or customer service role is preferred
  • Strong communication skills in English (Arabic is an advantage)
  • Customer-focused attitude with good problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic computer knowledge and familiarity with CRM systems
  • Available to commit to a 3-month contract

Benefits:

  • Competitive salary (as per company standards)
  • Opportunity to gain experience in a professional call center environment
  • Supportive and structured work environment


This job post has been translated by AI and may contain minor differences or errors.
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TASC Outsourcing
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TASC Outsourcing was established in November 2007 by Mahesh Shahdadpuri, an engineer and management graduate with a passion for excellence and penchant for HR. Mahesh began his career in software consulting (the acronym TASC is derived from Talent Asset Software & Consulting), and his rich experience in the vertical helped shape TASC Outsourcing as a people-centric business driven by cutting edge systems. TASC is one of the fastest growing contract staffing companies in the UAE. Key differentiators such as diligence, integrity, transparency and pioneering spirit continue to position TASC as a forerunner in every endeavor.

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