Collection Officer

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Role Overview:

• The role holder is responsible for invoices submission to our customers, follow-up with the customers on their outstanding/due balances, ensuring timely collection of dues, using company policies and systems available.
• The role holder is responsible of a designated portfolio, monthly targets, including risks & reversals, with all customers to be followed & updated monthly on the designated company AR system.
• The role holder is responsible to build and maintain customers relations, visiting customers and solve any related disputes with the customers.

On a typical day you will:

• Submitting invoices to customers and making sure customers required documentation are attached.
• Communicate with customers to follow-up overdues using all available methodologies (Calls, E-Mails & Visits).
• Reconciliation of accounts, understand customers disputes, communicate internally with stakeholders to facilitate a successful resolving of customers disputes.
• Update AR system for all customers portfolio handled with the actions taken per each follow-up
• Sending dunning letters to customers as per company credit policy.
• Prepare reports as needed using MS excel.

What You Will Need to be Successful:

• Bachelor’s / Diploma degree in Finance/Accounting or equivalent
• 3 - 5 years of experience in Accounts Receivables / Debts Collection / Credit Control
• Problem solving & time management skills
• Speak, read & write English & Arabic languages
• Good computer & MS excel skills
• Have experience in using ERP systems
• Detailed oriented with strong communications and customer relation skills

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. 

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. 

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. 

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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