Authorize customer requests while ensuring the delivery of high-quality service to both internal and external customers.
Adhere to Turnaround Time (TAT), Service Level Agreements (SLA), and following both internal Operating Procedures and external guidelines set by the Central Bank.
Key Responsibilities
Check and authorize all operational tasks as per desk duties and operating procedures.
Ensure all activities are completed within specified timescales and with high accuracy.
Generate daily exception reports, verify details, take appropriate actions, and dispatch within the scheduled time.
Process Auto, Personal, Mortgage Loans/Finance (National, Expat), and Credit Cards.
Arrange, check, authorize entries, verify data input, and disburse as per operating procedures and guidelines.
Ensure all work items in respective queues are updated in the IBPS platform.
Ensure all disbursed files are handed over to Custodians daily.
Authorize loan processing, insurance, valuation, and other fees as per the S&P guide.
Perform testing of system changes in respective areas and provide feedback on test results.
Ensure all documentation and applications comply with Sharia requirements for Islamic finances.
