Duty Manager
Full-time Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitalityisaworkofheart
,
Joinus andbecomeaHeartist*®.
Job Description
We are seeking a highly skilled and guest-focused Duty Manager to join our Front Office team. As a Duty Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments.
Assist the Assistant Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently Oversee and coordinate activities across various hotel departments to maintain smooth operations Handle guest complaints, special requests, and VIP requirements with professionalism and care Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs Monitor and evaluate staff performance, providing training and support to maintain high service standards Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards Implement and oversee health and safety protocols throughout the hotel Analyse guest feedback and operational data to identify areas for improvement and implement solutions Manage shift handovers, including proper documentation and communication of important information Ensure accurate record-keeping of incidents, guest feedback, and operational reports Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving
Qualifications
Bachelor’s degree in hospitality management or related field preferred. Minimum 4- 5 years of experience in hotel operations, with at least 3 years in a supervisory role. Strong leadership and interpersonal skills. Excellent communication skills. Excellent problem-solving abilities and attention to detail. Ability to work flexible hours, including nights, weekends, and holidays. Proficient in hotel management software, and Microsoft Office.
Additional Information
Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.
Duty Manager
Swissôtel Al Murooj, Dubai, United Arab Emirates * Full-time
