E-commerce Manager

E-Commerce Manager

Location: Dubai, UAE

Employment Type: Full-Time

Reporting To: Senior Sales Leadership / Country Sales Manager

Position Overview

The E-Commerce Manager will lead the full digital commerce function, overseeing strategy, sales performance, marketplace management, and operational excellence across major online channels. This role requires a strong commercial leader with hands-on marketplace experience, the ability to drive revenue growth, and proven team management capabilities.

The ideal candidate will own the end-to-end online business including strategic planning, content and merchandising oversight, pricing management, analytics, and cross-functional coordination while managing and developing a growing e-commerce team.

Key Responsibilities

1. Strategic Leadership & Online Business Growth

• Develop and execute the overall e-commerce strategy across platforms such as Amazon, Noon, Carrefour, and the companys website.
• Set and monitor monthly and annual revenue targets, ensuring consistent achievement through structured action plans.
• Enhance product visibility, competitiveness, and conversion rates through data-driven tactics.
• Build and manage marketplace relationships while negotiating for visibility, deals, and promotional support.

2. Product, Content & Merchandising Management

• Oversee the accuracy, quality, and SEO optimization of all product listings.
• Approve digital merchandising layouts to maximize discoverability and enhance customer experience.
• Ensure consistent brand representation across all digital channels.

3. Pricing, Promotions & Campaigns

• Lead pricing strategy and margin management in line with business goals.
• Plan and approve major promotional campaigns, seasonal activations, and bundle offerings.
• Coordinate with Marketing for campaign execution and ensure platform-wide alignment.
• Evaluate campaign performance and optimize future activities based on ROI.

4. Sales Performance, Reporting & Analytics

• Monitor daily, weekly, and monthly sales KPIs across all platforms.
• Track critical metrics including conversion rate, buy box %, page views, stock movement, and profitability.
• Identify underperforming SKUs and develop targeted improvement plans.
• Conduct ongoing competitor and market analysis to drive informed decision-making.

5. Operations & Cross-Functional Collaboration

• Coordinate closely with warehouse, logistics, procurement, and finance teams to ensure smooth order processing, accurate stock levels, and timely dispatch.
• Lead resolution of platform-related escalations, customer concerns, and operational issues.
• Ensure full compliance with marketplace policies to prevent penalties or account risks.

6. Team Leadership & Development

• Manage, guide, and mentor E-commerce Specialists and Assistants.
• Assign tasks, set team KPIs, and evaluate performance regularly.
• Train staff on listing optimization, campaign management, analysis, and platform best practices.
• Foster a culture of ownership, accuracy, and continuous improvement.

Requirements:

• Bachelors degree in Marketing, Business, E-Commerce, or a related field.
• 68 years of e-commerce experience, with at least 23 years in a leadership or managerial role.
• Strong knowledge of Amazon, Noon, Carrefour, and other marketplace ecosystems.
• Experience in managing digital P&L, pricing strategies, and promotional planning.
• Advanced proficiency in Excel and data analytics; experience with dashboards and reporting tools.
• Strong leadership abilities with proven experience managing and developing teams.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work in a dynamic, fast-paced environment and manage multiple priorities.

Key Competencies

• Strategic & Commercial Thinking
• Leadership & Team Development
• Data-Driven Decision Making
• Market & Competitor Awareness
• Problem Solving & Initiative
• Strong Execution & Follow-through
• Cross-Functional Collaboration