About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
What you will do
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests.
Adds personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Address guest inquiries, concerns, and complaints, finding appropriate solutions and communicating with relevant departments to resolve issues promptly.
Develop and maintain relationships with VIP guests, offering personalized services and amenities to enhance their experience.
Monitor guest feedback and online reviews, identifying areas for improvement and implementing strategies to increase guest satisfaction.
Collaborate with other departments to ensure seamless coordination and communication, ultimately contributing to an outstanding guest experience.
What you bring
Previous experience in a similar role within 5* luxury Hotel.
Excellent problem-solving abilities, maintaining composure and professionalism in high-pressure situations.
Fluency in multiple languages is an asset, as it allows for effective communication with a diverse range of guests.
Strong interpersonal and communication skills, with a customer-oriented mindset and the ability to lead a team.
Creativity and attention to the details.
Knowledge of Opera.
What we offer
Work Authorization
Competitive tax-free salary and service charge
End of service gratuity
Complimentary full board living accommodation in a high quality, well-resourced staff housing
Vibrant fitness facilities including gym and swimming pool
Free transportation to and from work
Medical and life insurance
Paid annual leave
Paid home leave tickets
Social and sporting events
Learning & Development Programs
Career opportunities and international transfer
And more…
Schedule & Hours
6 days per week over 48 working hours