Job Description
Our client is seeking a dynamic and experienced Holiday Manager to oversee their holiday and tour operations in the UAE. The ideal candidate will have a strong understanding of the travel industry, excellent organizational skills, and a passion for creating unforgettable travel experiences.
Duties and responsibilities:
Promoting and selling Holidays & Travel products, handling leisure-related tasks to ensure company profitability and achieving targets
Lead a team of travel consultants, providing training and support to foster a culture of excellence and innovation.
Ensure compliance with travel regulations and safety protocols, maintaining high standards of service and customer care.
Develop partnerships with tourism boards and local attractions to enhance package appeal and value.
Analyze sales data and performance metrics to inform future strategies and optimize holiday offerings.
Manage client communications effectively, providing timely updates and addressing concerns to enhance customer satisfaction.
Coordinate with marketing teams to promote holiday packages through compelling campaigns and outreach strategies.
Oversee all logistical aspects of holiday planning, from itinerary creation to on-ground support, ensuring seamless execution.
Monitor holiday trends and customer feedback to continuously improve offerings and introduce innovative travel experiences.
Negotiate contracts with hotels, airlines, and local vendors to secure the best rates and services for clients, leveraging industry connections.
Design and curate personalized holiday packages that cater to diverse client preferences and budgets, ensuring exceptional experiences.
Develop Marketing Strategies to Promote & sell all products & services.
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Supervisory Responsibilities
Assisting Travel Consultant on Holidays package.
Seek management assistance and guidance by reporting any issues.
Skills and qualifications:
Bachelor's degree in Tourism Management, Business Administration, or a related field, with a strong academic record.
Strong organizational skills with attention to detail, ensuring all aspects of holiday planning are executed flawlessly.
Creative problem-solving abilities, allowing for quick adaptation to changes and unexpected challenges.
Exceptional interpersonal skills, with the ability to build relationships and resolve issues effectively.
Strong analytical skills with the ability to interpret market trends and customer preferences for strategic planning.
Bilingual proficiency in English and another language preferred, enhancing communication with diverse clients.
10 years of experience in manager role -travel management, sales, or related roles, showcasing a proven track record of success.
Industry certifications such as IATA, or similar, indicate a commitment to professional development and expertise.
Experience in managing complex travel itineraries and vendor relationships, with a strong focus on customer satisfaction
Computer literate in MS Office & Windows
