FIVE Hotels and Resorts | Full time
Housekeeping Supervisor - FIVE Palm Jumeirah
Dubai, United Arab Emirates | Posted on 11/26/2024
Department Name Housekeeping Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Housekeeping Team as a Housekeeping Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
A minimum of 1-2 years of Supervisory Experience in a Luxury Hotel environment in the UAE.
High School Diploma or equivalent Qualification, with a preference for additional certifications or training in Hospitality Management or Housekeeping Expertise.
Knowledge and experience with Forbes and Leading Quality Assurance (LQA) Standards is advantageous.
Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
Strong understanding of Industry Regulations is beneficial.
A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a Plus.
A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
Oversees the Daily Operations of FIVE’s award-winning Housekeeping Department with a ‘FIVE-Styled’ Approach and to meet Guest demands seamlessly.
Maintains sensational Attention to Detail, curating stunning Guest Rooms, Public Areas, and back-of-house spaces to adhere to FIVE's next-level standards of ‘FIVE-Star’ Luxury.
Inspires, trains, and mentors the Housekeeping Team to apply boundary-breaking Cleaning Techniques, ensuring safety protocols and Guest service is nothing short of exquisite.
Monitors and controls the Usage of premium Housekeeping Supplies and equipment, ensuring lavishly stocked inventory that guarantees Cleanliness at all times.
Prioritises Guest Satisfaction by Celebrating Excellence in Housekeeping, addressing and resolving any Guest concerns immediately, whilst embodying the ‘Vibe at FIVE.’
Ensures Compliance with all Housekeeping Policies, procedures, and industry-leading Brand Standards.
Conducts regular, remarkable Inspections of Guest Rooms and public areas, elevating the Guests’ Journey at FIVE and promptly addressing any areas for improvement.
Fosters effective Communication and Collaboration with other Departments, igniting a behind-the-scenes 'Vibe at FIVE' that ensures seamless Guest Experiences.
Communicates issues to the next shift with Enthusiasm and completes any Required Paperwork with a remarkable Attention to Detail.
Maintains Records, reports, and documentation of Housekeeping Activities, providing an award-winning level of Organisation and Care for room occupancy, maintenance requests, and lost and found items.
Follows FIVE’s Safety and Security Policies and Procedures, Reporting any maintenance problems, safety hazards, accidents, or injuries immediately.
Promotes and enforces first-in-class Health and Safety Practices, championing the use of Personal Protective Equipment (PPE) and exemplary cleaning and chemical handling Protocols.
Completes all required Safety Training and Certifications with a ‘Can-Do!’ attitude.
Maintains a top-notch Personal Appearance and clean Uniform, ensuring a Professional and Insta-Perfect Look.
Ensures the Confidentiality of Proprietary Information and protects Company Assets with utmost Dedication.
Assists the Executive Housekeeper and Housekeeping Manager in developing and managing the Department's Budget, showcasing visionary Skills in Resource Allocation for Maximum Impact.
* Embraces being a great Team Player and a Motivator, elevating the ‘Vibe at FIVE’ to new heights.
