Bayt.com
https://bayt.page.link/ctnKNTJ3oyBBdZYg6
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Job Description

  • Build and nurture strong relationships with clients, acting as their primary point of contact
  • Understand client pain points, challenges, and objectives to address their needs effectively
  • Provide personalized attention and support to clients, ensuring their satisfaction and loyalty
  • Work predominantly on client premises, being readily available for meetings, consultations, and discussions
  • Identify opportunities for cross-selling our products and services to meet client requirements and drive revenue growth
  • Actively promote and recommend solutions that align with client goals and objectives
  • Attend company strategy meetings to contribute insights and align client needs with organizational goals
  • Collaborate cross-functionally with Service Delivery and Project Management departments to ensure seamless execution of client initiatives
  • Conduct thorough analysis of client business requirements, considering both immediate needs and long-term objectives
  • Identify key pain points, challenges, and opportunities for improvement through client consultations and interactions
  • Compile and organize client requirements into structured reports, ensuring clarity, accuracy, and relevance
  • Use a systematic approach to document and communicate client needs, facilitating efficient decision-making and solution development
  • Liaise with the Business Analyst, Service Delivery, and IT departments to relay client requirements and facilitate seamless communication
  • Provide insights and recommendations to these departments based on client feedback and analysis

Requirements
  • Proven experience in IT account management, preferably in a client-facing role.
  • Strong interpersonal and communication skills, with the ability to engage and influence stakeholders.
  • Ability to understand and address client needs, with a focus on delivering exceptional service and value.
  • A proactive and results-driven mindset, with a track record of achieving business targets.

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