Job Description
Responsibilities include, but are not limited to
•Maintain the Orders, incidents and problem management for desktop and services tickets (analysis, definition, support,
•solutions, improvement suggestion and more)
•Respond in a timely manner to services issues and requests from users within SLA
•Installation of hardware and software in computer devices and application for iOS devices
•Well organized the regular documentation for software, hardware and tools
•Hardware and software technical Asset Management (including recharging) in relevant tools
•Participating new IT roll-outs projects follow up with users
•IT tool and service consultancy to the costumers
•Resolve technical issues in a timely manner using available resources within the company
•Responsible to follow up and communicate with external service providers orders/deliveries
Qualifications
Bachelor or master's degree in computer science or related field
Additional information
•Proficiency in Windows Operating Systems, Client Software, Hardware IT equipment, MS365 for using and user support and basic Server and Network Knowledge
•Proficiency in MS365 for using and user support
•Excellent organizational and interpersonal skills, time management, ability to work under pressure, flexible to adapt with changesand enjoy working in multicultural environment
•Excellent customer service skills for either face-to-face or remote customers
•Fluent English, Arabic is a plus
ManpowerGroup was first established in Wisconsin in 1948 and has grown to become a world leader in the employment services industry; creating and delivering services that enable its clients to win in the changing world of work. Manpower has 4,500 offices worldwide in 80 countries and territories and put over a million people into work every day. We offer clients a range of services for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outplacement; outsourcing and consulting.