Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


https://bayt.page.link/5pSGt2X4DvZTfW899
Back to the job results

IT SUPPORT MANAGER

23 days ago 2026/05/14
Other Business Support Services
Create a job alert for similar positions
Job alert turned off. You won’t receive updates for this search anymore.
Undo

Job description

  • Manage and supervise Support leads handling day-to-day user issues.
  • Act as point of escalation for end-user support beyond Service Desk resolution.
  • Coordinate with Service Desk Manager for incident tracking, SLAs, and ticket closure.
  • Work closely with Infrastructure Manager for escalated hardware, network, or server issues.
  • Collaborate with Application Manager for escalated ERP, Oracle, or business application issues.
  • Ensure timely resolution of incidents, service requests, and user onboarding activities.
  • Monitor ticket queues, assign tasks, and enforce SLA compliance.
  • Maintain knowledge base and ensure Level 1 engineers follow standard procedures.
  • Conduct regular user feedback surveys to improve IT support quality.
  • Train and mentor Level 1 engineers to handle common incidents independently.
  • Provide reports on support metrics (ticket volume, resolution time, user satisfaction) to Head of IT.
  • Assist in planning resource allocation for peak business periods (month-end, project go-lives).


  • Manage and supervise Support leads handling day-to-day user issues.
  • Act as point of escalation for end-user support beyond Service Desk resolution.
  • Coordinate with Service Desk Manager for incident tracking, SLAs, and ticket closure.
  • Work closely with Infrastructure Manager for escalated hardware, network, or server issues.
  • Collaborate with Application Manager for escalated ERP, Oracle, or business application issues.
  • Ensure timely resolution of incidents, service requests, and user onboarding activities.
  • Monitor ticket queues, assign tasks, and enforce SLA compliance.
  • Maintain knowledge base and ensure Level 1 engineers follow standard procedures.
  • Conduct regular user feedback surveys to improve IT support quality.
  • Train and mentor Level 1 engineers to handle common incidents independently.
  • Provide reports on support metrics (ticket volume, resolution time, user satisfaction) to Head of IT.
  • Assist in planning resource allocation for peak business periods (month-end, project go-lives).


INFORMATION TECHNOLOGY



This job post has been translated by AI and may contain minor differences or errors.
Apply on company site Email to Friend Complete Questionnaire
You’ve reached the maximum limit of 15 job alerts. To create a new alert, please delete an existing one first.
MANAGE
Job alert created for this search. You’ll receive updates when new jobs match.
Manage alerts
Are you sure you want to unapply?

You'll no longer be considered for this role and your application will be removed from the employer's inbox.