Laundry Attendant

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

• To ensure that all guest and other hotel laundry is processed quickly and efficiently, in line with the laundry requirements of each item and the SOP’s of the hotel, keeping all item clean and in good condition.
• To ensure the safe storage, care and use of any chemicals, to protect themselves and colleagues from incorrect or dangerous usage.
• Use the laundry machines in line with their operating instructions, taking account of weight restrictions, and other requirements.
• Separate all linen to be washed with other items of similar use and colour.
• Quickly collect all items of laundry from guest rooms as required.
• Separate collected Guest Laundry to be dry cleaned, pressed or washed and send to the section concerned.
• Prior to delivering guest laundry back to the room - check all guest laundry items have been properly processed.
• Deliver guest Laundry to rooms, taking account of ‘Do Not Disturb’ requirements of the guest
• Provide billing details to the cashiering department before the end of the shift.

• Previous experience in laundry 
• High school degree or its equivalent.
• Positive attitude and excellent communication skills both oral and written.
• Dry Clean Machine knowledge
• Knowledge with basic tailoring is an advantage

• Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Manager’s Checklist.
• Train, maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
• Assist any Associate in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs, new ideas, and methods of operation