Proficient in using reservation systems and computer applications.
Problem-solving skills and ability to handle customer concerns with empathy and professionalism.
Handle all reservations (reply on WhatsApp and phone calls), including processing requests, managing booking systems, and ensuring accuracy of reservation details. Accommodate special requests and modifications as needed.
Proactively handle customer queries offering personalized recommendations and assistance to enhance their dining experience through telephone and email
Excellent communication and interpersonal skills
Fluent English (written and spoken) (Preferable second languages Russian or Arabic)
Previous experience as a reservations agent
Flexible schedule, with availability to work evenings, weekends, and public holidays
About the
Job
On-site, Full Time (6 days a week with 1 day off)
8 hours per day with 1 hour break
Timings – shifts (10am – 1am)
Salary – basic / accommodation / transportation allowance total 4k AED + food allowance 650AED + Service charge + Tips
Medical Insurance / Visa / Flight allowance
Uniform provided by the Company
Requirements
Excellent communication and interpersonal skills
Fluent English (written and spoken) (Preferable second languages Russian or Arabic)
Previous experience as a reservations agent
Flexible schedule, with availability to work evenings, weekends, and public holidays
