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Quality Engineer

Today 2026/04/07
500 Employees or more · Other Business Support Services

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Job description

Roles and responsibilities
  • Develop processes, Policies, and plans across business units and divisions of engineering services group in close coordination with relevant process owners. Ensure they are mapped and updated in QMS System.
  • Establish and maintain effective process governance, ensuring QMS documents are defined, documented, and effectively managed.
  • Plan, schedule, and conduct internal audits to assess the effectiveness of the QMS and compliance with ISO 9001:2015.
  • Supporting the audit planning, analysis, and reporting for the organisation.
  • Manage customer complaints and internal/external non-conformities, ensuring timely investigation, root cause analysis, implementation of corrective actions, and verified closure to prevent recurrence.
  • Support the Voice of Customer (VoC), CSAT survey, analyse feedback, and provide actionable insights for continuous improvement.
  • Assist in preparing, submitting, and tracking Business Excellence and industry award applications to ensure timely, and successful participation.
  • Conduct induction training for new hires, providing support for their roles and explaining relevant procedures.
  • Conduct analysis of process parameters to identify trends, optimize performance, and drive continuous improvement.
  • Identify process bottlenecks and drive improvement projects, leveraging automation, digital initiatives, and Business Excellence practices to enhance operational efficiency and overall business performance.
  • Support product certification, ongoing compliance, and customer audits to ensure full adherence to standards and regulatory requirements.

 

Must have skills:

  • Minimum of 3-5 years of experience in Quality Assurance, or Business Excellence roles.( Preferably in HVAC Industry)
  • ISO 9001:2015 Internal Auditor Certification
  • Proficiency in Excel, PowerPoint, Doc and Process Flow chart tools
  • Strong analytical and problem-solving skills
  • Excellent stakeholder management and communication
  • Process mapping and SOP development

Skills


This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Degree
High school or equivalent
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Al Shirawi Group logo
Al Shirawi Group
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Al Shirawi Group is one of the largest privately held companies headquartered in the UAE. The legacy of the Group started with humble beginnings in 1971 when it began as a small trading house with a large vision. Today, the group stands as a beacon of innovation, with over 30 companies operating across 17 verticals in the UAE and the GCC. For five decades now, the Al Shirawi Group has been growing at a breathtaking speed, becoming the market leader in construction, oil & gas, manufacturing, health care, education, trading, energy, renewables, water solutions, transport, logistics, HVAC, electronics, and heavy equipment. The foundation of the group’s success lies in the unity of its founding families: the families of its founding Chairman, Abdulla Al Shirawi, and its founding Vice Chairman, Mohan Valrani. The group has now successfully inculcated the third generation into the business and continues to pride itself on its high governance standards and its diversity, employing over 10000 people across 55 different nationalities.

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