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Reservations Agent

4 days ago 2026/06/05
Other Business Support Services
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Job description

The incumbent of this position will serve as the main contact for room reservations at the hotel and is responsible to materialize the maximum number of requests and reservations. 


  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Follow the internal up-sell programme for Reservations department.
  • Perform any other duties as assigned to them by management.
This job post has been translated by AI and may contain minor differences or errors.
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