* Assist the sales team in processing orders, customer inquiries, and following up on leads.
* Coordinate with internal departments to ensure seamless order fulfillment and timely delivery of products.
* Prepare and organize sales documentation, including sales order, Country of Origin, proforma Invoice, and delivery permission.
* Manage customer accounts, ensuring accurate records and data entry in the Oracle ERP system.
* 2-3 years in a sales or customer service role, preferably within the fire and safety industry or a related field.
* Proficiency in Oracle R12 ERP software and Microsoft Office Suite (Word, Excel, PowerPoint).
* Excellent communication skills, both written and verbal.
* Strong organizational and multitasking abilities, with a proactive approach to problem-solving.
* Detail-oriented and capable of managing multiple priorities in a fast-paced environment.