Sales Supervisor

We are seeking a dynamic and results-driven Sales Supervisor to join Roastery in Abu Dhabi, UAE. The ideal candidate will have a passion for sales and a strong understanding of the recruitment industry. In this role, you will be responsible for overseeing the sales team, driving sales strategies.

Reporting to the Area Manager, the Sales Supervisor is responsible for leading and supporting the sales team within the store to ensure exceptional customer service, achieve sales targets, and maintain operational efficiency.

This role involves overseeing daily sales activities, motivating team members, and ensuring that the

store meets its performance objectives. 

The Sales Supervisor also assists the Area Manager in various operational tasks and acts as the lead in

the manager's absence.

KEY ACCOUNTABILITIES:

OPERATIONAL

• Drive sales performance by motivating the team to meet or exceed sales targets. 
• Provide exceptional customer service, addressing customer needs, resolving issues, and ensuring a visually appealing sales floor and a positive shopping experience.
• Ensure that the sales floor is well-organized, fully stocked, and visually appealing to attract customer. 
• Assist the Store/Area Manager with opening and closing procedures, including cash handling and securing the store.
• Monitor inventory levels and coordinate with the inventory team to ensure product availability. 
• Build strong relationships with customers, offering personalized service and product recommendations and promote customer loyalty programs and encourage repeat business.
• Handle customer complaints and issues with a focus on satisfactory resolution .
• Track daily sales performance and report on key metrics to the Store/Area Manager and assist in preparing sales reports for management review. 
• Handle administrative tasks related to sales promotions, special events, and customer outreach initiatives.

QUALITY CONTROL & COMPLIANCE

• Ensure that all health and safety regulations are followed, maintaining a safe environment for customers and staff.
• Monitor and enforce loss prevention policies to minimize theft and shrinkage.
• Conduct regular audits of sales and inventory processes to ensure compliance with company standards. 

TEAM LEADERSHIP

• Supervise and guide sales staff, providing training, coaching, and feedback to enhance their

performance. 

• Assist in the recruitment, onboarding, and training of new sales staff.
•  Lead daily team meetings to communicate sales goals, promotions, and operational updates.
• Act as the store lead in the absence of the Store/Area Manager, ensuring that operations run smoothly. 
• Foster a culture of positive and collaborative team environment, encouraging open communication and teamwork. 
• Assist with scheduling, timekeeping, and payroll tasks as needed.

Preferred Candidate:

1. Proven experience in a sales supervisory role, preferably within the FMCG and Retail industries.
2. Fluent in English.
3. Strong leadership skills with the ability to motivate and inspire a sales team.
4. Excellent communication and interpersonal skills, with the ability to build rapport with clients and candidates.
5. Results-oriented mindset with a track record of meeting or exceeding sales targets.
6. Ability to analyze data and make informed decisions based on sales performance metrics.
7. Strong problem-solving skills and the capacity to think strategically.
8. Proficient in using CRM software and other sales tools to manage client relationships.
9. Ability to work in a fast-paced environment and adapt to changing business needs.