Job Description
JOB SUMMARY:
The technical trainer is responsible for creating and delivery a high quality training experience, developing material and executing assessments for new employees on customer service, online trading market basics, trading platform, call handling, call flow, sales, pitch and closing strategies ensuring that all participants understand the organisations operations and objectives which will result in onboarding customers on our platform and educating them on the first call, developing, fostering and creating long-term customer loyalty, brand awareness, driving growth and customer satisfaction to maximize on the businesses revenue and growth opportunities.
This position requires a persuasive, proactive and driven individual with strong communication, relationship building and facilitation skills with a passion for people and educating.
Key Duties and Responsibilities, including but not limited to:
- Training Material: develop, customize, and deliver effective training materials, including presentations, demonstrations, hands on exercises, role play, methodologies and assessments adapting content and delivery training methods according to the businesses needs, job roles and industry requirements.
- Facilitation: Provide clear explanations and demonstrations of complex concepts and procedures, encouraging employee engagement and interaction providing support during practical exercises, assignments, and assessments.
- Assessments: Assess employees progress through quizzes, assignments, and practical tests, providing constructive feedback to.
- Collaboration: Collaborate with internal teams to address training issues, needs or factors that may impact business operations to ensure a cohesive approach.
- Relationship Management: Conduct regular check-ins on employees in training to ensure that they are utilizing and understand our training trading platform and day to day training provided.
- Employee Feedback: Gather feedback from employees in training with regards to training experience and provide insights to HR and Management.
- Trading Market Knowledge: Stay up to date with trading trends, industry knowledge, training and development processes, business news, market dynamics and utilize this knowledge to develop training strategies to increase training knowledge to provide the overall training experience.
- Reporting and Analysis: Maintain accurate records of training records, training material, presentations, quizzes, activities and prepare regular reports and present to Management.
- Risk Management: follow the businesses training process when communicating to employees on how to identify, evaluate, identify risks, training measurement and employees’ assessments.
Skills
QUALIFICATIONS AND SKILLS:
- Bachelor's degree or equivalent qualification.
- Minimum of 2 years proven experience as a technical trainer in a high performing sales contact centre environment.
- Experience in Financial trading Industry is highly preferred.
- Provide training and development oversight and direction that aligns with business goals and objectives.
- Develop instructor-led classroom training when new staff join the organization.
- Strong interpersonal and communication skills with the ability to build rapport and trust with employees.
- Self-sufficient, self-starter with proven success of taking ownership of training.
- Help shape the ongoing strategy, growth, and mission of the business via training.
- Results orientated, driven and able to consistently upskill employees and ensure that they pass their assessments on the first attempt obtaining no less than 75%.
- Excellent problem-solving skills and business critical thinking abilities.
- Ability to work in a fast-paced high performing team and environment.
- Natural Leader with an entrepreneurial flair.
- Demonstrated ability to adapt to a dynamic growing environment with resilience.
- Strong organizational skills and attention to detail.
