Senior Executive - Field Service

Senior Executive – Service



Reporting to Manager- Field Service, the key job responsibilities of Senior executive will be:



• Service Planning: - To implement the service plan and sustain continuous business growth. Establish service business intelligence and tracking for Service plan implementation at distributor.



• Service Product Offerings: - Support distributor to implement attractive service product offering (Contracts/ Ex. Warranty/other customized) schemes that are competitive and attractive to our customers in the private, corporate, fleet sector. Support to enhance the penetration ratio at the assigned territory



• Customer Retention: - To improve Customer retention through development of service’s offers & accessories proactively by anticipating the changing customer needs and demands based on vehicle age



• Service KPI Management: - Ensure communication with distributors and set specific service KPI targets on yearly basis and track the performance and rotate improvement plans



• Service Cost / Pricing: Service cost / pricing study, summarize and support distributor to ensure cost competitiveness in the respective market



• Service Marketing – Plan effective service Marketing campaigns. Plan seasonal and customized targeted campaigns based on the market situation and customer need trend study in each market



• CRM - To develop, implement and improve CRM / BDC activities to enhance service promotion activities at distributor



• Dealer clinics/Operations audits – Dealer visits to suggest and implement changes required to achieve higher dealer standards and customer satisfaction.



• Monitor and improve H CSI, VoC and D CSI on monthly basis



• Support Manager in all aspect of Service planning and business development activities



Job Location: DUBAI



Experience and Skills



• 7 – 10 yrs experience in automotive industry with hardcore role in service planning and business development

• Background must be well-rounded in the areas of service development, distributor business management and analysis

• Ability to conduct detailed analysis and knowledgeable in evaluation of distributor KPI’s and daily operational controls

• Ability to develop service product offerings to meet changing customer needs

• Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment

• Computer literate (MS Word, Excel and PowerPoint)

• High level skills desired for using excel & preparing PowerPoint presentations

• Fluency in English is mandatory. Arabic language proficiency is desirable.

• Ability to respect & communicate with seniors of different nationalities

• Willing to travel with no restrictions

• Strong presentation and organizational skills

• Excellent Customer relations skills



Other Areas:



Previous experience: 7 - 10 yrs in Automotive Service development