Submitting more applications increases your chances of landing a job.
Here’s how busy the average job seeker was last month:
Opportunities viewed
Applications submitted
Keep exploring and applying to maximize your chances!
Looking for employers with a proven track record of hiring women?
Click here to explore opportunities now!You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for
Would You Be Likely to Participate?
If selected, we will contact you via email with further instructions and details about your participation.
You will receive a $7 payout for answering the survey.
What you will do
The Technical Support Engineer provides advanced technical assistance for Johnson Controls’ UL‑listed fire detection products across the Middle East region. The role supports partners, installers, service teams, and end customers through troubleshooting, commissioning support, product expertise, and ensuring compliance with UL and local Civil Defense requirements. This position plays a key role in maintaining product reliability, customer satisfaction, and brand reputation.
How will you do
Technical Support & Troubleshooting
Provide remote and onsite technical support for JCI UL fire detection panels, detectors, modules, and networked systems.
Diagnose complex hardware, software, and network-related issues, ensuring timely resolution.
Support system commissioning, configuration, programming, cause‑and‑effect development, and integration with BMS and third‑party interfaces.
Escalate critical issues to global support and R&D when required.
Product Expertise & Knowledge Management
Serve as a subject matter expert for UL product lines (e.g., Zettler Profile, FireClass UL, Tyco UL detection portfolio).
Maintain up‑to‑date knowledge of product releases, firmware updates, and configuration tools.
Develop and update technical bulletins, troubleshooting guides, FAQs, and application notes.
Training & Enablement
Deliver technical training to distributors, partners, JCI field teams, and key customers.
Support certification programmes for installers and maintenance teams.
Conduct workshops, demonstrations, and product seminars across the Middle East.
Compliance & Documentation
Ensure system designs and configurations comply with UL standards and local authority requirements (Dubai Civil Defense, Abu Dhabi Civil Defense, etc.).
Review design submittals, wiring diagrams, and cause‑and‑effect matrices.
Prepare detailed technical reports and failure analysis documentation.
Field Support & Site Engagement
Provide onsite support for major project installations, acceptance testing, and troubleshooting.
Assist sales and project teams with technical evaluations, product selection, and solution design.
Participate in customer meetings to resolve technical concerns.
Continuous Improvement
Gather field feedback and communicate product performance issues to engineering teams.
Recommend enhancements to improve product reliability and customer experience.
Contribute to knowledge-base development to streamline future support.
What we look for
Required
Bachelor’s degree in Electrical Engineering, Electronics, Mechatronics, or related field.
3–5+ years of experience in fire detection systems, preferably UL‑listed systems.
Strong understanding of fire alarm network architecture, loop design, and life‑safety system principles.
Hands‑on experience with commissioning, programming, and troubleshooting fire detection systems.
Familiarity with UL864, NFPA 72, and Middle East Civil Defense requirements.
Excellent communication and customer‑facing skills.
Preferred
Experience with Johnson Controls / Tyco / Zettler UL fire detection platforms.
Knowledge of BMS integration protocols (Modbus, BACnet, OPC).
Experience delivering technical training.
Arabic language skills (optional but beneficial).
You'll no longer be considered for this role and your application will be removed from the employer's inbox.