Teller

Role: Teller   

Name: Sharjah                         

Role Purpose:

• Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role:

 These are the main responsibilities of this role 

Responsibilities:

• Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic-transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc., in line with operational policies & procedures
• Where centralized telegraphic transfers are involved liaise with Treasury department to obtain best rates for VIP & or high net worth customers in coordination with HOP’s.
• These responsibilities may also include serving Private Banking customers at separate counters and also processing any other counter service transaction introduced by ADIB from time to time.
• Cross sell or identify and refer product inquiries from prospective customers to Sales staff.
• General reconciliation & control activities: -
• Act as the one of dual custodian for branch vault cash and security stationery 
• Assist HOP as the second custodian for dual control.
• Cash reconciliation & balancing
• End of day balancing
• General filing
• Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects. 

 Specialist Skills / Technical Knowledge Required for this role:

• Knowledge of ADIB’s Retail Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• General awareness of competitors in the local market
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards 
• Knowledge of Cross Sales 
• Computer skills