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Job Description

  • Discuss the warranty claim and expectations with customers.
  • Submit claims quickly and efficiently
  • Adjust and resubmit any denied claims to secure payment for warranty work
  • Keep accurate inventory of ordered warranty parts and organize vendor paperwork
  • Process claims in a timely manner according to each distributor, as well as handle and resolve all claim corrections and charge-backs. 
  • Follow up with factory distributors regarding unpaid claims.
  • Review warranty repair orders and ensure accuracy, legibility, and proper completion according to the proper policies and manuals. 
  • Review rejected, incomplete, or returned warranty claims and prepare repair orders for resubmission. 
  • Become proficient in labor operation codes, failure codes, and any other administrative data for repair orders. 
  • Files and maintains all service records as required from warrantor to vehicle manufacturer.

Requirements1-2 years Warranty Administrator in motor cliams 


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